The standing clean
Kitchen, bathrooms, floors and dusting on a fixed day, in the same order every visit.
In every plan
Home concierge in San Francisco
A household that keeps running while you're out
Valet is one monthly plan for the work that piles up: the cleaning, the laundry, the fridge reset and the errands. One person knows your home, and one text reaches her.
- Holiday resetsRequest by November 15
- RepliesWithin one business day
- Plans startOn the 1st, after a walk-through
The household menu
Pick what your home needs, and we say no to the rest
Every plan is built from these. If something you want isn't here, we tell you at the walk-through, not after the first bill.
Home
The standing clean, kept to your house card.
Beds and linen change
Beds made, or sheets and towels swapped for the set you leave out.
Weekly or every two weeksEntry, closet and shoe reset
The pile by the door put back where your card says it goes.
On requestInterior windows and blinds
Glass, tracks and sills wiped, blinds dusted.
Add-on
Laundry and linens
Done in your machine or ours, by the load.
Wash, dry, fold, put away
Sorted by your fabric rules and returned to the drawer you name.
Household and upDry-cleaning pickup and return
Collected on a day you set and hung back in the closet.
Counts as an errandIroning and steaming
Shirts and linens pressed, by the half hour.
Add-onButtons and small repairs
A loose button or a hem, sewn and returned with the load.
Add-on
Kitchen and fridge
The reset before the week starts.
Fridge and pantry reset
Shelves wiped, dated items checked against your rules, a list of what we'd toss and what we ask about first.
Household and upRestock from your list
Staples bought to a written list and put where they belong.
Counts as an errandOven and dishwasher clean-out
Inside the oven, the dishwasher filter and the seals.
Add-onGrocery delivery put-away
A store delivery met at the door and put where your card says.
Counts as an errand
Errands and let-ins
Someone you've met, at your door.
Pickups, returns and drop-offs
Packages, shoes, a library stack, with a photo and a receipt.
Counts as an errandLet-ins for deliveries and repair visits
We meet them at the door, stay while they work and send a note when they leave.
Full conciergeA key held and logged
One key on one tag, with a written log of every time it was used.
In every planWaiting in for a window
Someone at your door for a cable, plumber or appliance window, with a task list.
Counted in half hours
Errands stay inside San Francisco and run on foot, by transit or in our car. We don't pick up prescriptions or handle cash.
Monthly plans
One monthly plan for the whole routine
You pay for a plan, not a price per room. The menu above says what each plan holds.
Essentials
For a home that mostly needs the cleaning, with laundry and linens added by the load.
- Two 3-hour home cleans a month
- Beds made each visit
- Laundry and linen change added by the load
- Term:
- Billed on the 1st; pause or cancel by text.
Household
Most households start hereThe whole routine: weekly clean, laundry, a monthly fridge reset and two errands.
- Weekly 3-hour home clean
- 8 loads of laundry, folded and put away
- Fridge and pantry reset once a month
- Two errands a month
- Term:
- Billed on the 1st; pause or cancel by text.
Full concierge
Longer weekly visits, twice-monthly fridge resets, six errands and a key held for let-ins.
- Weekly 4-hour home clean
- 16 loads of laundry, folded and put away
- Fridge and pantry reset twice a month
- Six errands and up to four let-ins a month
- Term:
- Billed on the 1st; pause or cancel by text.
The plan price depends on the size of your home, how many bathrooms it has and how often we come; you get it in writing after the walk-through, before anything is billed. Billed on the 1st for the month ahead. Pause or cancel by text at least 7 days before the 1st; there is no minimum term, no sign-up fee and no cancellation fee. Unused visits and loads don't carry over. Errand purchases are billed at cost with receipts. A plan is a service schedule, not an insurance or protection policy.
The first month
How your first month goes
- 01
Step 1: A walk-through, before anything is billed
Haiyan or a lead walks the home with you: keys, codes, the alarm, what's off limits, how you fold a towel. You get it back as a written house card.
- 02
Step 2: A first visit that resets everything
Longer than the visits after it, so the routine starts from a clean base. A text lists what was done.
- 03
Step 3: Weeks two to four on a fixed schedule
The same lead, the same day, the same order. Laundry comes back to the same drawer.
- 04
Step 4: One bill and one recap, on the 1st
A single charge and a short text: visits, loads, errands used. Change the plan or stop it by text.
The house card
Your home's rules, written down once
Every household gets a one-page card, kept on paper at the door and in your texts.
A visit is only as good as what the person on the other side of your door knows. The card is how a new face reads your home in two minutes, and how you change a rule without repeating it.
On every card
Keys, codes and alarm: who holds each, where it's logged
Fold and drawer rules for towels, sheets and clothes
Fridge rules: what we may throw out and what we ask about
A do-not-touch list for anything you'd rather we left
Who holds your key
Four people you meet before the first visit
Haiyan Zhao
Founder and household manager
Walks every new home with you, writes the house card and is the person a text reaches first.
Thandi Nkosi
Laundry and linens lead
Sets each household's laundry routine: fabrics, folds, which drawer, and what never goes in the dryer.
Rola Alami
Kitchen and fridge lead
Does the fridge and pantry resets and keeps a list of what she asks about before anything is thrown out.
Rayan Sharifi
Errands and let-ins lead
Keeps the key log, meets deliveries and repair crews at your door and sends a note when they leave.
From households
What the notes on the house card turn into
“I stopped thinking about Thursday. The laundry is in the same drawers every week, and the text afterward says how many loads came back.”
Ananya V.Noe Valley, Household plan
“Rola reset the fridge before my in-laws arrived and left a list of what she'd tossed and what she'd asked about. Nothing else in the kitchen had moved.”
Georges L.Pacific Heights, Essentials plan
“Rayan let the repair crew in on Tuesday and sent a note when they left. I was at work the whole time and never had to leave a key under anything.”
Yelena T.Potrero Hill, Full concierge plan
“Month two was better than month one because the house card had my notes on it. Towels in thirds, not halves.”
Maha K.Cow Hollow, Household plan
Sample reviews.
Where we go
San Francisco, and a few doors beyond
Each home gets a household lead who lives within the city's grid, so a let-in or a pickup doesn't wait on a commute.
San Francisco
- Pacific Heights
- Cow Hollow
- Marina
- Russian Hill
- Nob Hill
- Noe Valley
- Potrero Hill
- Dogpatch
- Bernal Heights
- Inner Richmond
- Inner Sunset
- Glen Park
- Presidio Heights
San Mateo County
- Daly City
- Brisbane
Marin County
- Sausalito
- Tiburon
We don't go south of Daly City, into the East Bay or north of Sausalito. If you're close to the line, ask.
Start a plan
Tell us what to hand off first
Say where you live and what keeps slipping. Haiyan or a lead replies within one business day to set up a walk-through.
Call(415) 555-0100
Text(415) 555-0100
Hours
- Monday – FridayToday
- 7 a.m. – 6 p.m.
- SaturdayToday
- 8 a.m. – 2 p.m.
- SundayToday
- Closed