Errands and let-ins
Someone you've met, at your door
For households that can't be home for the plumber, the delivery or the dry cleaning. Rayan runs the errands and the key log.
An errand is a task with a start and an end: collect this, return that, wait for this crew. You get a photo and a receipt. A let-in is a visit with a log: who arrived, when, and when they left.
Every errand
A written task, confirmed by text
A photo when it's done
A receipt for anything bought
A log of every time the key was used
A note when a visitor leaves
What's included
What counts as an errand
Pickups and returns
Packages and shoes to the post office
Library stacks and store returns
Dry-cleaning collected and returned
Drop-offs
Items to a neighbor, an office or a friend
Photo on delivery
No cash handled
Let-ins
Deliveries met at your door
Repair and service crews let in and watched
A note when they leave
Waiting
For a window-based visit
With a task list in hand
Counted in half hours
Good to know
Costs extra, and what we don't do
Costs extra
Errands beyond the plan's count
Let-ins on Household or Essentials
Evenings and Saturdays
On the plan, not extra
The key held and logged
A photo and a receipt each time
A text when the task is done
What we don't do
Prescriptions, alcohol or tobacco
Handle cash
Drive your car
Sign for legal or financial documents
Price
How the price works for this service
What moves the number
How many errands a month and how long a typical one takes. Waiting for a crew is counted in half hours.
What a plan includes
A plan holds a set quantity of this service each month, so there is no price per room. The plans page shows what each plan holds and its terms.
Purchases
Anything bought is billed at cost with a receipt. The plan covers the time, not the purchase.
A visit
How an errand goes
- 01
Step 1: A text with the task
You write it, we repeat it back and confirm the day.
- 02
Step 2: The task, done
On foot, by transit or in our car, inside San Francisco.
- 03
Step 3: A photo and a receipt
Sent as it's done, with anything bought.
- 04
Step 4: The log
Key use and visitors written down, kept on your house card.
Getting ready
Before we arrive
Before we arrive
A written task and where to leave items
Door code or a key we log
Who the visitor is and what time
For let-ins
The company or person's name
A window of arrival
Where they may work, and where they may not
For pickups
A name on the order
A photo of the order number
A budget, if buying
A few questions about this service
Do you hold a key?
Yes, one key on one tag, with a written log. How it's stored and what happens if it's lost is on the policies page.
Can you let in a repair crew?
Yes, on the Full concierge plan or as an add-on. We stay while they work and send a note when they leave.
What can't you pick up?
Prescriptions, alcohol and tobacco, and anything that needs a signature on a legal or financial document.
Need someone at the door?
Tell us what's arriving and when. We'll text back to set up the first one.