Laundry and linens
Washed, folded and back in the same drawer
For households where the laundry is always one load behind. We do it to your rules and put it where you keep it.
Thandi sets your routine at the walk-through: fabrics, temperatures, what never goes in the dryer, how you fold a towel. Loads are done in your machine unless you tell us otherwise.
Every load
Sorted by your fabric rules
Washed and dried in your machine
Folded the way your card says
Put in the drawer or closet you name
Counted in the recap text
What's included
What a load covers
Everyday clothes
Sorted by color and fabric
Pockets checked and emptied
Folded or hung to your rule
Towels and bedding
Washed hot or warm as the tag allows
Sheets swapped on the bed
Towels folded in thirds or halves
Delicates and care labels
Cold wash or air dry when the label says
Anything dry-clean only held for you
A note on what was set aside
Dry-cleaning
Collected on the day you set
Returned and hung in the closet
Counts as one errand
Good to know
Costs extra, and what we don't do
Costs extra
Loads beyond the plan's count
Ironing and steaming, by the half hour
Mending beyond a button
On the plan, not extra
Folding to your drawer rules
A count of loads in the recap
A fabric note on the house card
What we don't do
Stain restoration or leather and fur
Anything labeled dry clean only, without your OK
Wash items with mold or pet waste
Price
How the price works for this service
What moves the number
How many loads a month you want and how many people live in the home. Bedding and towels count as loads of their own.
What a plan includes
A plan holds a set quantity of this service each month, so there is no price per room. The plans page shows what each plan holds and its terms.
When you get the number
After the walk-through, in a text. Extra loads are priced by the load on your house card.
A visit
How a laundry day goes
- 01
Step 1: A text on laundry morning
The lead confirms the day and asks about anything new in the hamper.
- 02
Step 2: Sort and start
Loads sorted by your rules and started, with a timer set.
- 03
Step 3: Fold and put away
Everything folded the way the card says and returned to the drawer.
- 04
Step 4: The count
Your recap text lists loads done and anything set aside.
Getting ready
Before we arrive
Before we arrive
Hampers where the card says
Machine detergent noted, or ours
Anything delicate set apart
Your machine
Tell us about quirks and cycle names
A note on any vent or lint-trap rule
A parking or building note for the lead
Special care
Wool, silk and hand-wash items listed
Colors that run, flagged
Anything you want kept apart
A few questions about this service
Do you wash in my machine?
Yes, by default. If your building has no machine, we'll say so at the walk-through and talk through what's possible.
How many loads is a household?
Most households of two or three start at eight a month. The plans page shows the count each plan holds.
What happens to things that need dry cleaning?
We hold them for you and ask first. Dry-cleaning pickup and return is an errand, and it counts against your plan's errands.
Ready to stop folding?
Tell us how many people live in the home and what a normal week looks like. We'll text back.